![]() ![]() Takes initiative to learn new skills or pursue training to enhance skill set.Maintains confidentiality of member and employee information.Assists in the maintenance, upkeep and image of facilities to maintain professional image of VCU.Follows and enforces security program at the branch such as dual control, proper opening, closing and alarm procedures.Acts as a resource to staff identifies and provides solutions to the more challenging Member situations.Assists Lead Teller with training of new Teller Trainees.Participates in dual control functions, audits other tellers’ currency.Completes special requirements such as check ordering, helping Members with basic account inquiries, supports Marketing functions with special promotions and other community projects.Prepares reports and accurately maintains logs.Assists with operational requirements: replenish supplies, maintains professional branch appearance.Assists with controlling non-cash items (money orders, travelers’ cheques, corporate and cashier checks).Assists with cash requirements for ATM, replenishing supplies, fixing machine faults and balancing on a daily basis.Manages cash requirements for branch and maintains control over vault. Assists Members with repining of ATM and Visa cards. Sells cashier checks, corporate checks, travelers cheques and money orders. In absence of Lead Teller directs processing of night, mail and drop box transactions.Includes balancing cash drawer daily, maintains proper amounts in cash drawer. Accurately records and verifies receipt of cash, checks and other financial transactions.Promotes credit union products and services consistently cross-sells and actively refers members to the appropriate branch staff at every opportunity.Process member transactions which include but are not limited to deposits, withdrawals, transfers, and loan payments in the most courteous and efficient manner, both in person and on the telephone, on a daily basis.All qualified applicants will receive consideration without regard to race, religion, color, national origin, sex, age, disability, status as a protected veteran, or any other characteristic protected by applicable federal, state, or local law. Our company is an equal opportunity employer. Duties, responsibilities and activities may change at any time with or without notice. Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities that are required of the employee for this job. Cash handling and balancing, customer service and/or prior teller/banking experience is preferred. High school diploma or equivalent required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The physical requirements described represent those that must be met by an employee to successfully perform the essential functions of this job. This position requires a working knowledge of computers, printers and general office equipment. The ability to sit, bend, squat, twist and lift/carry coin bags weighing up to 50 lbs. This position requires the ability to stand for extended periods of time. Basic Computer Skills (Microsoft Word, Excel, Jack Henry). ![]() Strong oral and written Communication Skills.Recognize opportunities to cross sell bank products and services to existing and prospective customers.Cross train to cover other areas and broaden understanding of overall banking services.Participate in available training and utilize bank resources and products to strengthen job knowledge.Assist customers with newt and answer questions. Acquire and maintain a working knowledge of online banking products & services.Maintain a neat, clean professional appearance and demonstrate dependability and flexibility in performing the duties of this position.Complete all necessary documentation for customers in accordance with bank policies and regulatory requirements.Balance teller drawer daily and comply with all teller standards and bank procedures.Handle customer needs and inquiries with accuracy and efficiency.Acknowledge the customer immediately and follow the Non-Negotiable guidelines.Provide quality customer service to both internal and external customers.Serves as a first line contact for customers of the bank. This position must acquire and maintain a working knowledge of bank products and services to recognize cross sell opportunities and refer customers. Provide prompt, courteous and accurate customer service while assisting customers with teller transactions and banking inquires. Hours will fall between 7:15 am to 6:15 pm Monday - Friday with Saturday rotation 7:15 am to 12:15 pm. ![]()
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